Starbucks does not need a new chief executive, it needs to listen to customers (“Starbucks ousts chief and appoints Chipotle boss after activist pressure”, Report, August 14).
The coffee chain opened a new drive-through in Mossley Common, Wigan, Lancashire where cash is king. It only takes cards.
At Hull Station, East Yorkshire, its Starbucks charges more than £4 for a cappuccino, a tipping point for customers. Even first-class travellers head for Greggs, the Newcastle-based bakery chain.
Meanwhile in the US, at the new Starbucks close to the Twin Towers Memorial in New York they have no toilets. They have lost touch.
Jonathan Aylen
Salford, UK
